Terms & Conditions

Delivery

Making a booking

May we respectfully remind guests that a reservation constitutes a contract. A booking contract is a contract in British law, if you cancel you may be charged if your room is unable to be re-let. By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these terms and conditions. Once a booking has been made a confirmation will be sent to you either by post (please allow 5 working days) or by email (within 48 hours). We would ask that you check your confirmation and inform us immediately of any inaccuracies.

Guarantee

Whether booking on-line or by phone we will ask that you provide a valid credit or debit card details to allow us to guarantee your room booking for you.

Payments for advanced purchase bookings

Whether booking on-line or by phone full payment will be required for all advanced purchase room bookings and we will ask that you provide a valid credit or debit card details to allow this to happen. This payment is for each room booking that is made and is completely non-refundable.
Paying for your booking

The balance of the booking is payable on departure from the hotel. Unless stated as part of your booking additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, travel expenses, room service charges are not included in the price of your stay. If you incur such additional costs you must settle the sum involved prior to your departure from the hotel. Acceptable payment methods include: -Visa, MasterCard, Maestro, Cash.

All credit and debit card transactions under £10 will be charged an admin fee of £1. We do not accept American Express, Diners cards or Cheques as payment methods.

Exchange

Amendment requests by you the guest

Any amendments that are requested are subject to availability and those made within the cancellation period may be subject to cancellation charges.

Cancellations and Refunds

Cancellations made by you the guest

We understand that occasionally cancellations are unavoidable. Therefore any cancellation charges made will be refunded if the services are re-let.

Standard cancellation policy

In order to avoid cancellation and/or non-arrival charges, you must inform us before 4pm, seven days prior to arrival. Failure to cancel in advance will result in the first nights accommodation package being charged to your credit/debit card used to guarantee your booking. If you have paid a deposit, made full payment or paid any supplements these will be non-refundable.

Advanced Purchase

Advanced purchase bookings require full payment at the time of booking. There will be no refund if cancelled, and the payment cannot be transferred to a different booking or a different date to the original booking.

Escapes and Offers

Special offer packages and escapes may have a different cancellation policy, which will be clearly stated within the offer details. If you would like a copy of your particular cancellation policy for the offer please ask the hotel.

Cancellations or amendments made by the hotel

In the unlikely event that the hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a higher standard. If at any time we need to make a change that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

Third Party Website

The Falcondale cannot be held responsible for the accuracy, content or availability of information about the hotel that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from The Falcondale website.

Guest Behaviour

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such curtailment. By making a booking you are accepting responsibility for any damages or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand.

Circumstances Beyond Our Control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threats of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected to the hotel.